Can I come back after activating self-exclusion?

Your account cannot be reactivated before the self-exclusion period ends. Once it expires, you'll need to consciously submit a request to reactivate. This process is intentional by design.

Can I increase my deposit limit after setting it?

Lowering your deposit limit takes effect immediately. However, increasing it comes with a 7-day waiting period — this delay is intentional, to prevent decisions made in the heat of the moment.

Is gaming addiction a real problem?

Yes, gaming addiction — or Gambling Disorder — is a recognised mental health condition. The World Health Organization (WHO) has classified it as a mental disorder, and with the right support, it can be managed.

Can a family member request an account closure on someone's behalf?

Yes — for family-related concerns, please contact our support team. We'll verify the necessary details and arrange account limits or a temporary suspension accordingly.

Are responsible gaming tools free to use?

Yes, all of Livebaji's Responsible Gaming tools are completely free. Deposit limits, session timers, self-exclusion — everything is accessible at no cost from your account settings.

livebaji | Responsible Gaming — Safe Play and Support

What is Responsible Gaming?

Responsible Gaming means enjoying games while staying fully in control. It's a mindset — gaming should never be the center of your life, but rather a fun form of entertainment you choose to enjoy on your own terms.

Livebaji believes every player should set clear boundaries before they start playing. Knowing in advance how much time you'll spend, how much money you'll allow yourself to lose, and when you'll stop makes responsible gaming much easier.

Problem gaming doesn't happen overnight — it develops gradually and can be hard to recognize in yourself. Livebaji wants to help you spot the warning signs early and take the right steps when needed.

Keep in mind: Gaming is entertainment, not a source of income. There are no guaranteed wins — keeping that in mind makes the whole experience a lot more enjoyable.

Build Healthy Gaming Habits

Good gaming habits aren't just about setting limits — they're part of a mindful way of living. Follow the habits below to keep gaming enjoyable every time.

Set a Budget Beforehand

Decide in advance how much you'll spend on gaming each week or month. That amount should never come out of your household expenses or savings.

Stick to your time limits

Set a daily time limit for gaming and do your best to stick to it. You can use a timer on your phone to help.

Don't chase your losses

Chasing losses — betting more to recover what you've lost — is one of the most dangerous habits in gaming and a leading cause of serious gambling problems.

Don't play under stress

Playing when you're angry, sad, or frustrated is never a good idea. Your judgement is impaired in those moments, and the risk of making harmful decisions is much higher.

Take regular breaks

Avoid long, uninterrupted gaming sessions. Take at least a 10–15 minute break every hour — it's good for both your body and mind.

Make Time for Family and Friends

Gaming should never take priority over your relationships. Spend time with family and friends, and keep up with other hobbies.

Recognize the Warning Signs

There are warning signs that can help you recognise when gaming is becoming a problem. If you spot any of these in yourself, act quickly.

💸

Spending beyond your budget: You keep spending beyond your set limit and are drawing from household or emergency funds to fund your gaming.

⏰

Losing track of time: You sit down to play and hours pass — leaving no time for work, sleep, or family.

🔄

Chasing losses: After a loss, you keep betting more to try to win it back — and you can't seem to break the cycle.

😤

Restlessness when unable to play: When you can't play, you feel irritable, restless, or angry.

🙈

Playing in secret: You're hiding your gaming habits from family or people close to you, or lying about them.

🎭

Psychological dependence: You're turning to gaming to lift your mood, ease loneliness, or escape from your problems.

If you recognise two or more of these signs in yourself, don't wait — reach out to our support team. It's not a sign of weakness; it takes courage.

Self-Assessment — Check In With Yourself

Quick self-assessment test

Answer the following questions honestly. They'll give you a basic picture of your gaming habits.

1

Did you spend more than your set gaming budget last month?

No, never Occasionally Yes, often

2

Do you feel irritable or restless when you're unable to play?

No, not really Sometimes Often

3

Do you hide your gaming habits from family or friends?

No, not at all Occasionally Yes, I do

4

Do you play more to win back money you've lost?

No, let me stay Sometimes Often

5

Is gaming affecting your work, family, or sleep?

No, it's not Somewhat Too much

Livebaji Self-Control Tools

Livebaji offers several tools to help keep your gaming experience healthy. They're completely free to use and accessible from your account at any time.

Deposit Limits

Set a maximum deposit limit — daily, weekly, or monthly. Once it's in place, you won't be able to exceed it.

Session Timer

Set a limit on how long you play in one session. You'll receive an automatic reminder when your time is up.

Cool-off Period

Suspend your account for anywhere from 24 hours to 6 weeks. You won't be able to log in during that period.

Self-Exclusion

Keep your account fully suspended for anywhere between 6 months and 5 years. It cannot be reactivated during this period.

Loss Limit

Play will automatically stop once you've reached a set loss amount. Decide your maximum loss limit in advance.

Reality Check

You'll receive periodic on-screen reminders showing how long you've been playing and how much you've spent.

To use these tools, log in to your Livebaji account and go to the "Account Settings" section. Contact our support team if you need any assistance.

Family Protection & Parental Controls

Livebaji strictly does not accept registrations from anyone under 18. If you have younger members in your household, taking extra precautions is strongly advised.

What parents should do

Keep your device protected with a PIN or password.
Never share your gaming account password with anyone.
Use parental control software on your devices.
Limit gaming in front of children.
Have open conversations about gaming within your family.

If a family member is struggling

If you notice signs of gaming addiction in a family member, approach them with empathy rather than judgment. Encourage them to seek professional help, and let them know you're there for them.

If you'd like to close an account for family-related reasons, please reach out to our support team. We'll act on it promptly.

How to Get Support

Problem gambling is a real issue, and there's no shame in seeking help. Livebaji is committed to connecting you with the right support.

Livebaji Support

Live Chat: Bengali-language support available 24/7.
Email: Write to us in detail at support@livebaji.ws.
Account Break: Your account can be temporarily suspended instantly.
Self-exclusion: Use the self-exclusion tool for extended breaks.

If you feel that gaming is causing problems in your life, please reach out to us immediately. We don't judge — we're just here to help.

Livebaji Responsible Gaming — Keep the fun. Keep the control.